Saturday, June 29, 2013

Was your Resume Rejected? Time to Check Your Social Media Activities!!

I am sure that all of you wondered at least once when you didn't get a call from the recruiter even though you believe that you are a strong candidate for the applied position. You might be a strong candidate, but recruiter might have found some thing different while reviewing your profile. Here you go with probable reasons.

Social media activities is a concern?

Over 85% of the recruiters check your profiles in internet for personality profiling. Most of the candidate will be active in Facebook, LinkedIn, Google+, Twitter etc. Many recruiters are looking at Facebook followed by twitter and then LinkedIn. Around 50% of the recruiters are screening the public profiles after receiving your application and before calling you for a conversation. Quite interestingly, around 70% of the recruiters are rejecting resume once they saw something about you on the social media. Typical reasons might be
  • Inappropriate photos
  • Inappropriate comments
  • Drinking contents
  • Contents about usage of drugs
  • Negative comments about previous employer
  • Discriminatory comments.

The news isn’t so bad because, over 50% of the employers employed people after viewing the social networking pages. Because

  • Gave a positive impression about the personality and organizational fit
  • Profile supported professional qualification
  • Profile showed candidate was creative
  • Showed solid communication skills
  • Good reference posted by others
  • Got awards & accolades

On the contrary, a Microsoft funded research results shows that only few Job seekers are concerned about the online reputation. The data shows that just 11% are concerned about online reputation. At the same time 38% are not at all concerned and 27% is very little concerned. This shows that there is a huge gap between recruiters and job seekers.

Other common reasons for rejecting the resume

  • Spelling and grammar mistakes in the CV
  • Unprofessional email address
  • Having your photo on the CV
  • Inconsistent dates
  • Too much personal information
  • Formatting issues
  • Wrong chronological order

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Sunday, June 9, 2013

Net Promoter® Score (NPS) - How to Measure Customer Loyalty?

The Net Promoter Score (NPS) is a customer loyalty metric developed* by Fred Reichheld. Net Promoter is a management tool that can be used to measure the loyalty of a firm's customer relationships. Customers can be divided into three categories say Promoters, Passives, and Detractors.
  • Promoters are loyal and enthusiastic customers who will keep buying and refer others, fueling growth.
  • Passives are satisfied but unenthusiastic customers. This category of customers is vulnerable to competitive offerings.
  • Detractors are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

The score can be used to motivate an organization to become more focused on improving products and services for customers. It has been used by recognizable businesses like GE, Phillips, Procter & Gamble, and American Express, etc. Companies with the most efficient growth engines such as Amazon, Dell , Harley-Davidson, TD Bank, Charles Schwab, Costco, Zappos, Vanguard etc operate at NPS efficiency ratings of 50 percent to 80 percent. NPS emerged as a way to measure especially loyalty for online applications, as well as social game products.

How to measure NPS ?

The Net Promoter score can be assessed for company, brand, products and services.

The score is calculated based upon one question by sorting respondents into Promoters (High), Neutrals (Middle) and Detractors (Low), then subtracting the percentage of respondents that are Detractors from the percentage that are Promoters.

NPS Question

Considering only your recent experience, how likely would you be to recommend the Considering only your recent experience, how likely would you be to recommend <Company or Brand or Product or service > to a friend or colleague? (0 is not at all likely, 10 is extremely likely)

 Not at All Likely (0)
 Extremely Likely (10)
Additional questions to collect more feedback to analyse the NPS.
1. What can we do in the future to earn a score of 9 or 10?
2. What is your gender?
3. What is your Age group
4. What is your Country and region

How to calculate NPS ?

  • 0-6   =  “Detractors”
  • 7-8   =  “Passives”
  • 9-10 = “Promoters”

To calculate your NPS, take the percentage of customers who are Promoters and subtract the percentage who are Detractors.

% of Promoters – % of Detractors = NPS

NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent.

How to Benchmark NPS?

Benchmarking your performance is the most fundamental aspect of Net Promoter success. To understand your Net Promoter Score, you must compare that score within your industry/sector and against direct and indirect competitors. Companies with scores higher than industry average or their competitors set grow faster and are more successful. There are published industry benchmarks are available like 

  • NPS by industry group
  • NPS by industry sector
  • Average NPS by sector.
Companies with a better ratio of Promoters to Detractors help to grow more rapidly than their competitors. The successfully running will have an NPS of 50 to 80. A negative Net Promoter Scores, which means that they are creating more Detractors than Promoters, and this is the reason why these companies can’t deliver profitable, sustainable growth even though they spend aggressively to acquire new business.

Why is Net Promoter Score important?

The Net-Promoter Score tracks how customers represent a company or product or service to their friends, associates, etc. This consumer representation is a kind free marketing that can highly influences your business growth. Know what your customers are saying to you and about you. Categorize comments and tag sentiments automatically to understand customer trends in real time and take immediate action. Segment customer feedbacks in meaningful ways by promoter/detractor, region, product, and more. Uncover the insights you need to make better strategic and tactical decisions to constantly improve the customer experience. Hence it is very important to Capture and act on customer feedback in real-time. Identify the customers or segments that are potentially at-risk, and channel issues to the respective groups/individuals for action. Analyse outcomes captured in customer responses to understand root causes and implement changes to build longer-term loyalty.

How the Promoters are important? 

It is important to address both promoters and detractors appropriately in order to improve the business. This has to be done by understanding the issues from both category by proper means and methods. It is important keep your promoters at the same time, try to convert your detractors in to promoters. Here are few important advantages of promoters 

  • Promoters have longer, more profitable relationships with a company. Hence the retention rate is very high. Promoters are more interested in new offerings and brand extensions than detractors. Hence they purchases more rapidly.
  • Promoters average order size is typically larger. They typically require less in sales, marketing and advertising costs. 
  • Typically promoters generate 80 percent to 90 percent of referrals. Quantify the proportion of new customers who selected your firm or product because of reputation or referral, and allocate the value of those customers to promoters
  • Promoters are often less price sensitive. Even then many loyal customers expect the best deal from you, others stay with you for reasons other than price. You should know which of your promoters are price sensitive and what impact that has on your financial performance.

*The Net Promoter Score is a registered trademark of Fred Reichheld, Bain & Company and Satmetrix.

Monday, April 8, 2013

Tablet, Mobile Phone and PC Shipments to Hit 2.4 Billion in 2013: Gartner

The combined shipments of PCs, tablets and mobile phones will reach 2.4 billion units in 2013. The predicted increase is 9% from the 2012. However Traditional PC Market Predicted to Decline 7.6 Percent in 2013 due to Change in Consumers' Behavior  Now consumers are Transitioning to Tablets and smart phones. The lower-priced tablets and their growing capability is accelerating the shift from PCs to tablets. "As consumers shift their time away from their PC to tablets and smart phones, they will no longer see their PC as a device that they need to replace on a regular basis." Hence, the traditional PC market of notebooks and desk-based units is expected to decline 7.6 percent in 2013. This is not a short term trend, but this is a long term change in the user behavior.

Worldwide Devices Shipments by Segment

The Device shipments are forecast to continue to grow, reaching more than 2.9 billion units in 2017. However the mix of devices will significantly change.

Gartner says that tablet shipments will likely to reach 197 million units in 2013. This is nearly 70% up from 116 million shipped in 2012. The key market drivers are Lower prices, cloud support, form factor variety, and consumers' addiction to apps. In emerging markets, users will increasingly choose a tablet as their first computing device, not a PC/notebook.

Sunday, April 7, 2013

Outsourcing Location Selection : Critical Decision Factors

The global services market is highly dynamic environment and selecting the best outsourcing location for your operation can have a significant long-term impact. Making the right decision can add significantly to your organization's bottom line in terms of cost savings and increased efficiency. Outsourcing can bring fresh minds to your business, and it can also free time up for innovation and other vital tasks. However, making the wrong decision can put your business at a competitive disadvantage. Following are the factors needs to be considered while selecting the country and location

1. Geographical considerations

2. Geo Political stability

3. Economic Stability

4. Ethnic/Socio/Religious Stability

5. Infrastructure availability like communication, internet, transportation etc.

6. Legal structure and legislation (corporate, employment, financial, taxation, import and export, foreign ownership, profit relocation, compensation etc.)

7. Government support and incentives

8. Intellectual property protection

9. Delivery maturity/ Business domain expertise

10. Pricing/Costing

11. Cultural fitment and adaptability (corporate, social, etc.)

12. Human capital

13. Communication skills

14. Attrition rates

15. Corruption

Following are the critical factors that should be considered while selecting an offshore location

Geo Political Stability

Understand the countries and local political situation where the offshore provider is located. What kind of government does the country and the state have, and the frequency of power changing? You need to consider the nature of government like democratic, autocratic, military, socialist etc. In some countries the rebellions, revolutions, and coups are common which cannot create a favorable investing environment. The stability of neighboring countries and their relationship with candidate outsourcing will matter a lot.

Economic Stability

You have to analyse the candidate country's GDP and other economic indicators, and how those indicators have changed over the past several years. Consider whether foreign investment is increasing or decreasing in the country/region. Also you need to consider international trade treaties and pacts at which the country is part of?. Apart from that, the government policies and incentives towards the business domain have to be investigated.

Ethnic/Socio/Religious Stability

If the offshore provider is located in a country with significant instability and conflict, your project may proceed more slowly or come to a complete halt. You need to analysis the socio-economic stability not only at the country level, but also at the state or at the location level. Always advisable to choose the location where there isn't any ethnic/religious unrest and/or conflict at least in the past 20 years. You have to look for the impact in the economy/society due to any past religious instability. You must understand what ethnic and religious groups are present in the country and whether they are tolerant or intolerant of one another.

Delivery Maturity

You need to analyse and understand the candidate location in the context of the entire offshore service delivery industry which will help you to assess and define its current maturity level. It’s critical to measure the industry as it has developed over time, how it has progressed over the past 10 years, its current state, and its likely future state. In some countries, such as China, India, domestic sourcing is growing rapidly in some delivery locations that were considered “offshore,” further adding to the maturity and complexity consideration of your location decision. Always a good idea on which all other leading industries/companies are already selected the candidate location or likely to select the location.

Human Capital

The availability of the talent pool in a specific country and location will determine the scalability of your sourcing operation over time. You should be familiar with the workers' professional experience, education, and technical expertise. Also, make sure that there are enough workers available to work on your projects, so that your work won't be slowed by labor bottlenecks. In a nutshell Deep insight into the suitability of offshore service delivery potential, the level of training required, and the demand-supply balance in terms of density of offshore employment will help you make the best decision. Educational output and attrition rate are the other factors to be considered while analyzing human capital.

Infrastructure Availability

You need a robust, secure, scalable Infrastructure for your reliable and dependable service delivery. You have to determine the state of the current physical and technology/telecom infrastructure, the historic level of investment in infrastructure and a realistic sense of projected investments. These are very vital to your final destination decision. Also you need to check the connectivity/transportation between your location and the candidate location.

Intellectual property rights/protection

When you outsource work, you'll be exchanging proprietary information and dealing with intellectual property. You need to know what policies and legal protections the country/stage has in place to protect your confidential information and intellectual property rights.

Communication Skills

You must be able to communicate with the offshore service provider – not only with the top managers, but also with the workers who are involved in the day today transactions. This includes both written and oral communications. Cost Cost saving is one of the obvious reason why organization outsourcing in the current economic scenarios. In establishing the business case for your location selection, take into account the delivery cost per full time equivalent (FTE) or per transaction. Wherever you ultimately elect to go, you don’t want to revisit that decision in the near future. It’s important to know the pricing structure and the range of pricing in the selected countries/locations. You have to know exactly what that price includes. Costs for labor and overhead are both important components of the total price. Equally you should consider how much overhead you will incur in managing the outsourced work in order to calculate the total cost of the outsourced service.


Cost saving is one of the obvious reason why organization outsourcing in the current economic scenarios. In establishing the business case for your location selection, take into account the delivery cost per full time equivalent (FTE) or per transaction. Wherever you ultimately elect to go, you don’t want to revisit that decision in the near future. It’s important to know the pricing structure and the range of pricing in the selected countries/locations. You have to know exactly what that price includes. Costs for labour and overhead are both important components of the total price. Equally you should consider how much overhead you will incur in managing the outsourced work in order to calculate the total cost of the outsourced service.

Saturday, March 9, 2013

Why Windows 8 Losing Momentum in the Market? Here is the Adoption Barriers.

Windows 8, which launched on 26 October 2012, has struggled to gain traction, many experts are calling it a failure. Windows 8 failed to trigger a boost in PC sales as new editions have done in the past. Four months after it was released, Windows 8 has grabbed just around 2.6% of global market share for PCs, however at the same period Windows 7 picked up 9.1% market share. 

OS Market share Oct-2012 to Feb 2013
Source : NetMarketshare
Windows Vista, which was categorically declared a failure globally, had better adoption numbers than Microsoft's latest offering. According to a ZDNet report, Vista had a desktop share of 4.52 per cent while Windows 8 could gather only 2.67 per cent share in the same time period. 

The Redmond software giant was sort of sure that it will be able to silence its critics with the introduction of Windows 8 and PC owners will immediately go for the upgrade as soon as it is available in the market. But its adoption has been very slow and the individuals and businesses haven’t gone down to upgrade to Windows 8 from the predecessors that have been using for past years. 

Microsoft has apparently blamed OEMs for the poor sales of Windows 8 sitting they are not building enough Windows 8-powered touch screen devices. 

Gartner recently stated that during the Q4 of 2012, Windows 8 failed to instill a "significant impact" on PC shipments. research firm IDC said global PC sales would contract 1.3% this year, a drop atop 2012's even-larger slump of 3.7%. Research firm International Data Corporation (IDC) cited an "underwhelming reception" to Windows 8 as one of several factors that will lead to a second-consecutive year of declining PC sales. 

PC sales plunge

Microsoft’s Windows 8 software appears to be driving buyers away from PCs and toward smartphones and tablets, research firm IDC said on Wednesday, 10th April 2013. Global shipments of PCs fell 14% in the first three months this year, IDC said. Consumers, especially in developed countries like the U.S., are shifting toward tablets and smartphones rather than upgrading their home PCs. Microsoft Windows 8 has a completely new look and forces users to learn new ways to control their machines. The Windows 8 is designed to work well with touch-sensitive screens, but the displays add to the cost of a PC. Together, the changes and higher prices “have made PCs a less attractive alternative to dedicated tablets and other competitive device. Hewlett-Packard Co., the world’s largest maker of PCs, saw a 24% drop in shipments in the first quarter compared with the same period a year ago. The industry’s No. 2, China’s Lenovo Group, is benefiting from sales to first-time buyers in China and other developing countries.

Wall Street Journal and DigiTimes reported that Microsoft has cut prices of Windows 8 and Office 2013 in an attempt to spark sales. Discounts on Windows 8 could result in lower-priced touchscreen PC and tablets, by early as this summer. 

Adoption Decelerators 

The confusion about the Windows 8 is so high that many businesses have started believing that it is not good for them. It can be more ideal for normal consumers rather than enterprises. Lots of businesses have turned down the new OS and many of those, who consumed it, have downgraded their PCs. 

Windows 8 Market Share
For the normal consumers, things like the lack of a start button and complexity in finding regular apps and software are a few among the reasons that have forced users to reject Windows 8. Many users have reportedly downgraded their new PCs to Windows 7 as they don’t like the software and its interface. 

Vista Vs Windows 8 Adoption
Handing a Surface RT tablet to someone unfamiliar with how it works is like asking them to run a nuclear power plant. For example, users find it difficult to close an application especially when it is a necessary step for conserving RAM and cleaning up the desktop. Many users even couldn't figure out how to restart the computer either. (You have to swipe from the right and access the Settings menu, then select power, then restart.). Users cannot perform admin duties unless the admin tool got enabled first. Just asking someone to change his login password is a good 5-minute exercise in futility. 
Main factors which hamper Windows 8 adoption is detailed below. 

Market is clogged with Tablet, Smartphone, and desktop 

Windows 8 support desktops, tablet and smartphones. the experience in all these devises are same. Windows 8 is just an addition to the already clogged mobile and tablet market which adopted the innovative user interface frame work already. As same OS coexist in all three kinds of devices, users got confused with which one to buy and this impacted the adoption. 

Legacy Windows Users Aren't Moving 

We saw this happen before with Vista and XP, Vista was not better than the old operating system XP, so very few people moved to it. We're seeing it again now. Nobody really wants to move from tried-and-true Windows 7 or windows XP to new, expensive Windows 8 PCs. As the $500 to $1200 price tags slapped on Windows 8 hardware makes it "uncompetitive" in a world where people want iPads and Android tablets. 

Slow Adoption by Developers 

Developers wouldn't like throwing out .NET, Windows Communication Foundation (WCF) and Windows Presentation Foundation (WPF) expertise to work on Windows 8. This slow pick up more relevant when business users are reluctant to adopt windows 8 as their business PCs. Due to this the enterprise and engineering applications are still running in the Legacy platforms.

Lacking Innovation 

Windows 8 brought nothing innovative to the desktop world. Windows 8 is faster than Windows 7, but that's about it. most of the features are already their in the gadget market through apple and android and Windows just followed it. 

Usability - Unfriendly User interface 

Microsoft basically re-branded itself with a tile interface it borrowed from its own Zune player and Xbox 360 console. Now, the tile interface is everywhere: in the Windows phone, every new desktop and laptop, and the Surface tablet. The same is already in users hand through gadgets like android. 

However, the much hyped tile based metro UI is an unfit to the desktop users. It requires users to forget everything they ever learned about Windows and learn an entirely new way of doing things for no real reason. For the normal users, there are too many tiles on the screen which doesn't make sense. For example, when a user click on the Skype tile, that takes the user to the windows store. When user downloaded the app, it appeared in a different location off to the far right, like lost in a sea of tiles. The tiles work well for tablets, but not on a laptop or desktop using a mouse, even when many laptops have a touchscreen these days. 

Windows Store 

The App store opened a totally new world for the desk top and note book users. Now the question is, how far the Appstore is useful for a normal user or a home user or a business user in a desktop environment. Answer is no atleast for the time being. window store adoption will be very slow for the desktop users. The second question is how many useful application are there in windows store and how easy to search it. there were 5000 apps available worldwide on October 26, to 20,000 available one month after launch, to 39,153 apps available as of January 23. Both the overall quantity and quality of apps available in the Windows Store disappoint when compared to competing mobile ecosystems. Many notable big-name apps are still missing. 

Road ahead 

A report on NBCNews rightly sums up that “There’s still plenty of time for Microsoft’s OS to find it’s stride, but it’s safe to say that Windows 8 isn't the sales-generating behemoth Windows 7 was. This is probably due to a mix of the new-look interface and overall sluggishness in the traditional PC market. We’ll have to wait for some more time and see its adoption rate to make a fine conclusion as many OEMs are picking up the tablet and mobile markets. To be true, Windows 8 doesn't bring anything substantially improved than its previous version and so Windows 7 will continue to rule the market. 

Both Gartner and IDC expect at least 350 million PCs to ship this year, and the overwhelming majority of those will ship with Windows 8 installed. Windows 8 still has breathing room, It is faster and better than Windows 7 under the hood, and many of the decelerators could easily be improved with some minor tweaks. The Windows Store will only get better as time goes on. Many of the usability concerns could be squashed by releasing an update.

Sunday, October 28, 2012

Top 10 Strategic Technology Trends for 2013 : Gartner

Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2013. Gartner defines a strategic technology as one with the potential for significant impact on the enterprise in the next three years. A strategic technology may be an existing technology that has matured and/or become suitable for a wider range of uses or it can be an emerging technology that offers an opportunity for strategic business advantage for early adopters or with potential for significant market disruption in the next five years. 

According to David Cearley, vice president and Gartner fellow, “We have identified the top 10 technologies that will be strategic for most organizations, and that IT leaders should factor into their strategic planning processes over the next two years”. “This does not necessarily mean enterprises should adopt and invest in all of the listed technologies; however companies need to be making deliberate decisions about how they fit with their expected needs in the near future.”  Following are the top 10 strategic technology trends 

1. Mobile Device Battles 

2. Mobile Applications and HTML5 

3. Personal Cloud 

4. Enterprise App Stores 

5. The Internet of Things 

6. Hybrid IT and Cloud Computing 
7. Strategic Big Data 
8. Actionable Analytics 
9. In Memory Computing 
10. Integrated Ecosystems 

Not surprisingly, the trends as revolving around the four converging forces say social, mobile, cloud and information. These forces together revolutionize business and society, disrupting old business models and creating new leaders.

Mobile Device Battles  

Gartner predicts that mobile phones will overtake PCs as the most common Web access device by 2013. Over 80 percent of the handsets sold in mature markets will be smart phone by 2015. Also tablet shipment will reach 50 percent of the laptop shipments by 2015. These trends clearly indicate the world will be connected many fold by 2015 and the data traffic will be very high which will promises high business growth for the organizations who invested in it. Windows 8 will likely replace Research In Motion(RIM) platform by 2015 and will be in 3rd position after IOS and Android. 
Enterprises will need to support a greater variety of form factors reducing the ability to standardize PC and tablet hardware. The implications for IT is that the era of PC dominance with Windows as the single platform will be replaced with a post-PC era where Windows is just one of a variety of environments IT will need to support. 

Mobile Applications and HTML5

Currently we have over 100 potential tools venders to create consumer and enterprise facing applications. For the next few years, enterprises cannot dependent on any single tool to support. The Six mobile architectures – native, special, hybrid, HTML 5, Message and No Client will remain popular independent of platforms. As HTML5 become more capable and popular, there will be a long term shift away from native apps to Web apps. The browser will remains as a mainstream application developer environment. However the native applications won’t disappear and it will always provide the best user experience and most sophisticated features. The enterprises and architects have to develop new design skills to support optimized mobile applications that operate a range of devices and platforms. 

Personal Cloud

As end users are more shifting towards mobile based connectivity and access anywhere become a daily necessity, the personal cloud will gradually replace the PC as the location where individuals center their digital lives. The personal cloud will entail the unique collection of services, Web destinations and connectivity that will become the home of their computing and communication activities. In this world no one platform, form factor, technology or vendor will dominate. The personal cloud shifts the organization focus from the client device to cloud-based services delivered across devices. 

Enterprise App Stores 

There will be more than 70 billion mobile application downloads from app stores every year. By 2014 By 2014. The Apple store development size itself is estimated to $10billion in 2012 and it is going at a pace of double. The app store future is very complex as some venders limit their stores to specific devices and types of apps. This forces enterprises to deal with multiple stores, payment process and licensing terms. 
By 2014, most organizations will deliver mobile applications to workers through private application stores. With enterprise app stores the role of IT shifts from that of a centralized planner to a market manager providing governance and brokerage services to users and potentially an ecosystem to support application entrepreneurs. 

The Internet of Things 

It is estimated that Over 50% of Internet connections are things. In 2011, over 15 billion things on the Web, with 50 billion+ intermittent connections. By 2020, over 30 billion connected things, with over 200 billion with intermittent connections. The Internet of Things (IoT) is a concept that describes how the Internet will expand as physical items such as consumer devices and physical assets are connected to the Internet. Key elements of the IoT which are being embedded in a variety of mobile devices include embedded sensors, image recognition technologies and NFC payment.
Mobile no longer refers only to use of cellular handsets or tablets. Cellular technology is being embedded in many new types of devices including pharmaceutical containers and automobiles. Smartphones and other intelligent communicate via NFC, Bluetooth, LE and Wi-Fi to a wide range of devices and peripherals, such as wristwatch displays, healthcare sensors, smart posters, and home entertainment systems. The IoT will enable a wide range of new applications and services while raising many new challenges. The trend will enable a wide range of new applications and services for the entrepreneurs. By 2015, in more than 70% of enterprises, a single exec will oversee all Internet connected things. Becomes the Internet of Everything. 

Hybrid IT and Cloud Computing

Hybrid IT and cloud computing we have been talking about in one way or another for about four years, but we continue to see evolution that makes it ever more important for enterprise to develop a strategic approach to it. IT departments must play multiple roles in coordinating IT-related activities, and cloud computing is now pushing that change to another level. A recently conducted Gartner IT services survey revealed that the internal cloud services brokerage (CSB) role is emerging as IT organizations realize that, they have a responsibility to help improve the provisioning and consumption of cloud services for their internal users and external business partners. The internal CSB role represents a means for the IT organization to retain and build influence inside its organization and to become a value center in the face of challenging new requirements. 

Strategic Big Data 

Dealing with data volume, variety, velocity and complexity is forcing changes to many traditional approaches. The concept of a single enterprise data warehouse containing all information needed for decisions is over. The key thing here is companies moving beyond single, big data projects. Multiple systems, including content management, data warehouses, data marts and specialized file systems tied together with data services and metadata, will become the "logical" enterprise data warehouse. 

Actionable Analytics

We have reached the point in the improvement of performance and costs that we can afford to perform analytics and simulation for each and every action taken in the business. Analytics is increasingly delivered to users at the point of action and in context. Apart from data center applications, mobile devices will have access to data and analytic engine, which will have enough capability to perform analytics themselves, potentially enabling use of optimization and simulation everywhere and every time. This new step provides simulation, prediction, optimization and other analytics  to empower even more decision flexibility at the time and place of every business process action. 

In Memory Computing

In memory computing (IMC), Millions of events can be scanned in a matter of a few tens of millisecond to detect correlations and patterns pointing at emerging opportunities and threats "as things happen". The execution of certain-types of hours-long batch processes can be squeezed into minutes or even seconds allowing these processes to be provided in the form of real-time or near real-time services that can be delivered to internal or external users in the form of cloud services. Many enterprises will deliver in-memory-based solutions over the next two years driving this approach into mainstream use. 

Integrated Ecosystems 

This trend is driven by the user desire for lower cost, simplicity, and more assured security. The market is shifting away from loosely coupled heterogeneous approaches to more integrated systems and ecosystems. Driving the trend for vendors the ability to have more control of the solution stack and obtain greater margin in the sale as well as offer a complete solution stack in a controlled environment, but without the need to provide any actual hardware. The trend is manifested in three levels. Appliances combine hardware and software and software and services are packaged to address and infrastructure or application workload. Cloud-based marketplaces and brokerages facilitate purchase, consumption and/or use of capabilities from multiple vendors and may provide a foundation for ISV development and application runtime. In the mobile world, vendors including Apple, Google and Microsoft drive varying degrees of control across and end-to-end ecosystem.

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Wednesday, October 17, 2012

Business Analytic - Top Five Business Intelligence Trends

Gartner’s 2012 predictions for business intelligence focus on the challenges around Cloud, alignment with business metrics and a balanced organizational model between centralized and scattered. Forrester has looked toward 2012 with everything from the rise of individualized BI tools to Cloud to mobility to Big Data. At the recent Gartner BIIM Summit, industry panelists discussed issues such as BI spending under IT and finding the right people with BI skills. 

There’s no doubt that coming years will be an exciting time for business intelligence and information management. While there are many factors that will continue to influence and shape the industry data quality, rising storage and network requirements, IT capabilities and business requirements, we have identified what we think are the top five BI trends for the year ahead.


Analytics is the next progression of modern BI. It uses algorithms to search for patterns and explanations from historical data to predict future activity for better business and decision making. Organizations using analytics are more likely to substantially outperform their competitive peers.Analytics will help companies differentiate themselves, it will allow them to run more efficiently, make the most of their customers and increase profitability. Analytics provides organizations with actionable intelligence. Analytics is going to continue to grow at a dramatic pace. The three biggest likely trends around analytics to be are:

Optimization: the combination of business rules for optimized decision management
Consumable analytics: the visual presentation of increasingly complex data;
New data analytics: the analysis of new types of data, such as social media, location information, etc.

Just like any other systems like business intelligence system, the companies getting the rewards and gaining true value from analytics are the ones who have made a suitable investment, especially in establishing an enterprise grade solution.

BI in the Cloud

Cloud BI is nothing but a combination of software as a service(SAAS) and Platform as a service(PAAS). Most SaaS-based BI will be delivered in the form of analytic applications; that is, BI built into a SaaS application that solves some specific business problem for an end user. I've noticed that most analysts and journalists today do not distinguish (in their research and writings) between SaaS BI, BI for SaaS, and BI for PaaS. Typically, it's all called "Cloud BI" and it almost always means SaaS BI.

SaaS BI :  hosting a BI platform or application in the cloud and delivering business user functionality on demand

BI for SaaS: building BI functionality into a SaaS-based application for the purpose of delivering specific, data-driven functionality within that application

BI for PaaS: delivering a reporting and analytic service that can be easily built into PaaS-based applications and managed by the PaaS

PaaS will do for software developers what SaaS has done for business users.

As Cloud computing continues to dominate the IT landscape, however market researchers like Gartner is skeptical of Cloud BI take up, predicting that cloud offerings will make up just 3 per cent of BI revenue by 2013. Reason is user adoption will lag far behind the expectations of vendors. Cloud BI will continue to chip away at on-premises BI, but it’s still a long road ahead.

Decision makers are still questioning the Cloud. The greatest challenge for organizations is the logistical issue of moving data into the Cloud initially. They need to look at the security network and bandwidth, the quality of the data they are transferring and planning to analyze and think about a usable interface.

Once data has been transferred to the Cloud, there are numerous cost-effective BI and big data tools available for organizations to take advantage.

Mobile BI

Mobile business intelligence offers huge advantages for organizations, particularly those with increasingly mobile and remote workforces. It means that staff and management are never disconnected from the tools that help them make business decisions.

We will see in 2012/13, based on the need to make decisions when and where they need to be made, mobile BI go mainstream. A large number of companies are rapidly undertaking mobile BI owing to a large number of market pressures such as the need for higher efficiency in business processes, improvement in employee productivity (e.g., time spent looking for information), better and faster decision making, better customer service, and delivery of real-time bi-directional data access to make decisions anytime and anywhere. Common Mobile BI types are

Mobile Browser Rendered App: Almost any mobile device enables Web-based, thin client, HTML-only BI applications. These apps are static and provide little data interactivity. Data is viewed just as it would be over a browser from a personal computer.

Customized App: A step up from this approach is to render reports and dashboards in device-specific format. In other words, provide information specific to the screen size, optimize usage of screen space, and enable device-specific navigation controls.

Mobile Client App: The client app provides full interactivity with the BI content viewed on the device. In addition, this approach provides periodic caching of data which can be viewed and analyzed even offline

Mobile BI is a cost-effective and sensible addition for organizations that rely on business intelligence to make important decisions and define future directions. Due to the ease of consumption, more C-level executives will see the value of better business decision making, more often, when and where they need it.

In-memory Analytics

In-memory analytics tools query data in RAM, unlike their conventional BI counterparts that query data on disk. Because accessing data from memory is up to a million times faster than accessing it from disk, in-memory analytics greatly speeds up response times. As memory becomes cheaper, we’ll continue to see the increasing popularity of in-memory analytics. Qlikview, Spofire and Tableau are few sample In-memory analytics tools. The benefits of in-memory analytics include:
Dramatic performance improvements: Users are querying and interacting with data in-memory which is significantly faster than accessing data from disk.

Cost effective alternative to data warehouses: This is especially beneficial for midsize companies that may lack the expertise and resources to build a data warehouse. The in memory approach provides the ability to analyze very large data sets, but is much simpler to set up and administer. Consequently, IT is not burdened with time consuming performance tuning tasks typically required by data warehouses.

Discover new insights: Business users now have self-service access to the right information coupled with rapid query execution to deliver new levels of insight required to optimize business performance, without the IT bottleneck.

Users are able to download large amount (up to 1 terabyte) of data onto their own computer and explore that information for proving theories and making business decisions throughout an organization.

Considering the speed, ease and affordability with these tools, we are already seeing the adoption of in-memory analytics and its popularity will continue to grow at a similar pace.

As its popularity and adoption grows, however, it’s important to remember that ‘quick-fix’ and ‘short cut’ tools are no substitute for quality data. To ensure an organization’s BI and analytics are accurate, in-memory analytics tools should be used in conjunction with a structured, quality data warehouse solution.

Big Data

In information technology, big data is a collection of data sets so large and complex that it becomes difficult to process using on-hand database management tools. The challenges include capture, curation, storage, search, sharing, analysis, and visualization. The big data usually represented as 3Vs(Volume, Velocity and Verity) or three-dimensional, i.e. increasing volume (amount of data), velocity (speed of data in and out), and variety (range of data types and sources).

Big Data analytics analyzes the micro-details of business operations including unstructured data coming from sensors, devices, third parties, Web applications, and social media - much of it sourced in real time on a large scale. Using advanced analytics techniques such as predictive analytics, data mining, statistics, and natural language processing, businesses can study big data to understand the current state of the business and track evolving aspects such as customer behavior. There are two types of big data analytics say

Deductive analytics: This consists of a top down understanding of the rules of the business. These rules are drawn from assumptions that business leaders take for granted. This approach tend to miss changes, the new and disruptive customer behaviors or trends, or even changes in trends, that may shift the business rules.

Inductive analytics: This is driven by observation of real time (or near real time) data, events and behaviors. New shifts, changes from the norm are quickly detected and scrutinized.

Big Data will help organizations better manage risk and improve the customer experience, fundamentally changing the way information is managed and used. The Big Data is set to change the information landscape and, for those who use it, will get strong competitive advantage and insight.

We expect to see banks, telecommunications, government agencies and retail take up Big Data technology in the coming months.

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